Femtomed
Technical Dep.
Our company provides after-sales technical support services throughout Turkey for the products it manufactures, as well as those it imports and exports, with our team of highly trained engineers and technicians.
Comprehensive spare parts and technical support services are provided at every stage to ensure the high-performance operation of the devices.
Thanks to the extensive spare parts inventory for the products we manufacture, our customers can confidently use our products, benefiting from superior service quality and immediate technical support opportunities.
Our Technical Service Department holds the TS 12426 'Service Area Compliance Certificate' from the Turkish Standards Institution and the 'After-Sales Services Compliance Certificate' from the T.R. Ministry of Industry and Trade’s General Directorate for the Protection of Consumers and Competition, conducting its operations in accordance with these standards.
Our Technical Service Process Management
Our technical service department, certified with TSE 12426 Service Location Qualification and After-Sales Services Qualification Certificates, provides 24/7 uninterrupted service with its experienced engineering staff and comprehensive spare parts inventory.
We receive your support request through our 24/7 active technical support line and technical service form on our website, directing our expert team as soon as possible with our prioritization system.
Our certified engineering team conducts detailed technical analysis according to protocols specifically developed for EndoWash series devices and creates a solution plan.
Thanks to our extensive spare parts stock management maintained at our production facilities in Turkey, all needed parts are supplied immediately and the repair process is initiated.
Our experienced technical team performs all necessary repairs and maintenance on-site. Quality control tests are applied after each intervention to verify that the device is operating at optimal performance.